Privacy Policy

Your privacy is important to us. It is Hidemail App policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://hidemail.app, and other sites we own and operate.

By visiting our website and using the Service provided here, you agree to the terms outlined in this privacy policy.

This policy is effective as of 14 April 2021 and was last updated on 27 March 2024.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

  • Name
  • Email
  • Social media profiles
  • IP address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

  • Sign up to receive updates from us via email or social media channels
  • Use a mobile device or web browser to access our app
  • Contact us via email, social media, or on any similar technologies
  • When you mention us on social media
  • Do a purchase via Gumroad

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to contact and communicate with you
  • for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
  • to enable you to access and use our website, associated applications, and associated social media platforms
  • for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

We do not store your emails content. An email is deleted from our server as soon as it reaches its destination, i.e. your mailbox (mailboxes) for an email sent to your alias or your contact mailbox in case an email is sent from your alias. Emails that cannot be delivered are not stored and can't be delivered or restored.

While we have temporal access to the following email metadata: sender and recipient email addresses, the IP address incoming messages originated from, message subject - we delete it after it is sent to you. Amount of how many messages sent and/or received are stored on our database. All emails sent from external providers to us are scanned for Spam and Viruses to pursue the legitimate interest of the protection of our users. We also have access to the following records of account activity: number of messages sent or received, amount of storage space used, total number of messages, last login time, email alias note, and email alias creation date. We never share it with any third parties.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Users can request data deletion

Users can request deletion of their personal data by writing email to [email protected]

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • a parent, subsidiary, or affiliate of our company
  • third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
  • our employees, contractors, and/or related entities
  • our existing or potential agents or business partners
  • sponsors or promoters of any competition, sweepstakes, or promotion we run
  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Data Deletion

Users can request deletion of all personal information and their account through our support team by email [email protected] or Settings page you have the option to delete your account. In this case your account along with all your data are deleted immediately in the running database. All your information will be purged from our system in maximum 90 days, including database backups that are kept up to 90 days and system logs that are deleted after 90 days. Please note, we keep all email aliases you created forever in our system, but they are not associated with your account anymore and no-one can use them in the future.

Third party services

Service Providers:

CloudFlare: We utilize CloudFlare for DNS management and certain analytics functions.
Feedback Fish: Our support ticket management is handled by Feedback Fish.
SendGrid: Sending and receiving emails are managed through SendGrid or our own postal service.

Analytics:

For analytical insights, we utilize the following services:
Splitbee
Yandex Metrica
Google Analytics
Posthog
SimpleAnalytics
The information shared with these services is limited to essential data only.

Content Delivery:

Bunny CDN: We employ Bunny CDN for font delivery, enhancing site performance.

Authentication:

We integrate the following OAuth services for secure authentication:
Google OAuth
Facebook OAuth
Twitter OAuth
GitHub OAuth
Yandex OAuth
Telegram OAuth

Error Monitoring and Performance:

Sentry: We utilize Sentry to track application errors and gather performance metrics.
Rest assured, your privacy is of utmost importance to us. We only share necessary information with these service providers to enhance your experience on our platform.

Billing information

We rely on Gumroad to process your credit card (or any other payment method they support) transactions. Your credit card is passed directly to Gumroad and their payment processor and never go through our servers.

Refund policy

Certain refund requests for Subscriptions may be considered by our company on a case-by-case basis and granted in sole discretion of our company.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

George Daneke
[email protected]